01
Design collaboration
Work with our team on equipment sizing, equipment-area layout, and submitted plans.
15-year infrastructure service
Your central plant.
Our long-term care.
Hot and chilled water infrastructure with a 15-year service model. Our team helps plan the equipment and takes responsibility for the care defined in your agreement.
THE SERVICE MODEL
Long-term care.
One TEAL team.
Your central plant needs attention long after the building opens. TEAL brings equipment and ongoing care into one relationship, so you have a team that understands the system and its operating needs.
Under our standard domestic hot-water agreement, TEAL owns and operates the covered equipment. Our team provides monitoring, inspections, maintenance, repairs, and replacement parts. Chilled-water and other applications have services defined for each project.
Explore central plant retrofitsEQUIPMENT & CARE
Support beyond delivery
02
Equipment ownership
Teal owns the covered equipment throughout the management relationship.
03
24/7 monitoring
Stay connected to equipment operation through continuous electronic monitoring.
04
On-site inspections
Regular inspections include wet-side and combustion checks where applicable.
05
Maintenance & repairs
Our team handles required maintenance, repairs, and replacement parts for covered equipment.
06
Operational care
TEAL operates and controls the covered equipment throughout the agreement term.
These services describe the standard residential domestic hot-water agreement. Your equipment schedule and signed agreement define the services and responsibilities for your project.
PLANNING THROUGH OPERATION
Clear responsibilities at every stage
Understand
Review demand, equipment needs, and site conditions together.
Coordinate
Plan equipment sizing, layout, and delivery connections with your project team.
Deliver
Provide covered equipment for installation by your project team under the standard agreement.
Care
Operate, monitor, inspect, and maintain covered equipment through the service term.
NEW BUILDINGS. EXISTING PROPERTIES.
Build for today.
Plan for the
years ahead.
Bring long-term equipment care into a new development or plan the next chapter for an existing central plant.
YOUR QUESTIONS
Understand the service relationship
How does the 15-year term work?
The standard agreement begins at execution and continues for 180 months after the commencement date. Your agreement defines commencement, renewal, and termination.
Who installs the equipment?
Under the standard hot-water agreement, your project team takes delivery, installs the equipment, makes building connections, and provides project engineering. TEAL supports equipment sizing and design collaboration. Installation and field responsibilities for turnkey projects are defined separately.
What does the building owner provide?
The owner provides utilities, internet, a secure equipment space, installation, and building connections. Distribution piping, fixtures, equipment insurance, and property taxes also remain owner responsibilities under the standard agreement.
Are building piping and fixtures included?
The standard agreement covers TEAL equipment. Building distribution piping, leak detection, and fixtures sit outside that equipment-management scope.
Can the owner purchase the equipment?
Purchase rights, renewal, and termination are defined in your agreement. Ownership does not transfer automatically, and proprietary controls and spare parts are excluded from purchase rights.
Is historical uptime a service guarantee?
Historical uptime describes past performance. Service commitments, remedies, and exclusions are set by the agreement for your equipment.